Organizations of all sizes are shifting from traditional PBX premise-based phone systems to advanced cloud-based solutions. This is exemplified by NEC’s recent announcement that they are moving away from on-premises phones. It highlights the growing importance of cloud technology in modern business communications and how a phone system can be more than just a dial tone.
The shift to unified communication systems
Cloud-based unified communication systems offer a range of powerful tools that go beyond basic phone calls. These systems integrate various communication methods into one platform that includes voice, video, messaging, monitoring, analytics, and collaboration tools. With this powerful integration, there is a seamless customer and user experience since there is a single interface to manage all external communications across multiple channels, whether you are working at the office, from home, or a combination of both.
Benefits of unified communications
Streamlined Operations: By unifying communication tasks, businesses can streamline their daily operations and remove the complexity of managing multiple platforms. Website chat? There’s an integration for that. Answering an incoming call face-to-face over video? There’s an integration for that too.
Better Customer Service: With all your communication channels integrated, your business can respond to customers efficiently.
Optimized Business Processes: Connect seamlessly with customers without the need for travel while supporting remote or hybrid employees by bridging the gap between in-office and remote partners or employees for a more connected and productive work environment.
Business Management: Reporting tools provide crucial insights into all activities, helping organizations make informed decisions and optimize operations for efficiency.
The bottom line
As organizations of all sizes continue to embrace cloud-based solutions, they unlock tools that drive growth. Unified communication systems not only enhance the user experience but also improve customer service. By adopting advanced technologies, businesses are well-positioned to thrive in a modern digital landscape. If you have an on-premises phone system and are interested in alternative solutions or are just ready to have a discussion, we are here for you.
