If your organization has been using separate tools for calls, messaging, webinars, and website chat, you’ve probably wondered if there’s an easier way to manage it all. The short answer is yes—unified communication (UC) brings it all together for the ultimate collaboration on one secure, easy-to-use, and web-based platform.

So, what is it exactly and why is it a better choice for your organization over a traditional phone system? Let’s dive into that.

What are unified communications?

A unified communication solution like Wildix integrates all your communication tools into one secure, web-based platform that’s easy to use.

When your business relies on separate tools for each task—one for calls, another for video conferencing, and a different one for messaging or texting—it creates a disconnect and slows everything down. Your team wastes time switching between tools while information gets lost, and efficiency suffers.

Plus, managing multiple systems means dealing with different providers and logins which adds complexity and cost to your business. With unified communications, everything is centralized and accessible from anywhere on any device making collaboration seamless and ultimately improving how your business operates.

How does it support your organization?

Streamline operations

Instead of jumping between multiple tools throughout the day, your team accesses everything on a centralized, secure, web-based platform. The more you unify, the less time your team spends searching, clicking, and redirecting.

Everything is part of a productive workflow when your team can receive a call, view the availability of a coworker, send an SMS reminder, or jump on a video call with a website visitor all on the same system.

Since it’s streamlined into one comprehensive platform that’s easy to navigate there’s more efficiency and no missed messages or confusion over which platform to use.

Make operations easier for your team

When communication tools are scattered your team often spends more time managing these systems, taking away from their actual tasks. When your current systems are inefficient or outdated, staff will find workarounds like personal apps which aren’t only inadequate but also a security risk.

With a unified platform, you access a more controlled communication solution that makes everyone more efficient. For example, instead of searching through different systems to locate a message or redirecting clients between systems to connect with a remote coworker that you’re unsure is available, everything is in one place.

The result? Your staff seamlessly accomplishes more and knows more, providing relief if you are short-staffed or looking to increase efficiency without hiring more employees. 

Reduce costs

A traditional hardware-based phone system requires upfront investments, ongoing maintenance, and potentially costly replacements. These costs increase fast, and as the system ages, you could become stuck with outdated technology.

With a UC solution like ours by Wildix, you avoid these high upfront costs. Pay only for what you need, making it easier to scale up or down as your business grows. By avoiding the unpredictable expenses associated with a traditional hardware-based phone system you free up your resources to focus on your core tasks instead of managing outdated, inefficient systems.

Enable remote work or sales on the go

Unified communications enable your team to work from anywhere- not just remotely, but effectively. Your team will have secure access to every communication tool on any device whether your sales team is traveling, at a clients, or working from home. Your staff can also seamlessly transfer between devices, without the caller noticing. That way they can start a call on their computer, transfer it to their business phone or even their mobile phone as they are on the go.

This flexibility keeps your team connected and ready to respond whether they are on the road or needing to jump on a quick video call with a website visitor while they’re in between seeing customers. It also means that you can hire the best talent from anywhere regardless of their city, without sacrificing communication quality.

A unified communication solution isn’t just about getting a better business phone system—it’s about making your entire communication process more efficient, flexible, and cost-effective. Are you ready to make the change from piecing together different systems, each with its own set of challenges, and get a streamlined platform designed to improve efficiency and help your team work better together? Let’s connect.